Privacy Policy

Please read our Privacy Policy.

Privacy Notice

This Privacy Notice sets out how Izy Solutions uses and protects any information that you give us in the course
of your interactions with our business, or when you use our website. We are committed to ensuring that your
privacy is protected. Should we ask you to provide certain information by which you can be identified, then you
can be assured that it will only be used in accordance with this Notice.
This Privacy Notice tells you what to expect when we collect and use your personal information. It applies to
information we collect about:

  • Visitors to our website
  • Individuals who use our products or services
  • Individuals who subscribe to our newsletter, or request information from us
  • Surveys and market research that we may carry out

What information do we typically process?

We may process the following information:

  • Name and contact information, including a telephone number, email address, and postal address.
  • Date of birth, where clients require us to set up and manage online accounts on their behalf.
  • Financial information, such as bank details, to process or receive payments.
  • Other information relevant to our products and services, customer surveys, and/or offers.

The lawful basis for processing the majority of the information we hold is “Contract”. This means that there is
certain data we need to process in order to fulfil our contractual obligations to our customers. Other lawful
bases for us processing data includes “Legitimate Interest” and “Consent”. This means we either have a
legitimate business interest to process the data, or we have obtained your explicit consent.

What do we do with this information?

We require this information for our legitimate business interests, to understand your needs and provide you
with a better service, and in particular for the following reasons:

  • Internal record keeping and the provision of our products and services.
  • We may use the information to improve our products and services.
  • Where you are a current customer, we may periodically send promotional emails about new products,
    special offers, or other relevant information that we think you may find interesting, using the email address
    you have provided. You can request to be removed from our email list at any time.
  • Where you are not a current customer, you can provide your consent to subscribe to receive our
    newsletter. You can request to be removed from our email list at any time.
  • From time-to-time we may also use your information to contact you for market research purposes, for
    example, to complete a Customer Satisfaction Survey. We may contact you by email, phone, or by post.
    We may use the information you provide to make changes to our business processes or website.
    We do not share your data with any third parties without your consent, and your data is not transferred to any
    other countries without you being made aware of the transfer. Personal data is processed securely within our
    password-protected business hardware and software and is processed for as long as is necessary in line with
    our legitimate business interests. Personal data will be securely erased and/or destroyed when the legitimate
    business interest is no longer applicable.

Visitors to our website

Our website is securely hosted by Hostgator (https://www.hostgator.com/privacy) with our domain registered
by GoDaddy (https://uk.godaddy.com/agreements/ShowDoc.aspx). When you visit www.izysolutions.co.uk we
collect standard and anonymous internet log information via Google Analytics, such as user activity and page
visits, to monitor the effectiveness of our website and help us improve it. We cannot identify website users
from the information collected, and we do not attempt to discover the identities of the individuals.

Cookies

We use traffic log cookies to identify which pages you are visiting on our website. Cookies do not enable us to
identify you as an individual. A cookie in no way gives us access to your computer or any information about you. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html ].

Other cookies may be stored on your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Our e-newsletter

We use a third-party provider, MailChimp (https://mailchimp.com/legal/privacy/), to deliver our e-newsletters.
We gather statistics about email performance to help us monitor and improve our e-newsletter. Current
customers may receive our e-newsletter via “soft opt-in”. This means we may contact customers with
information that may interest them on the basis of the products/services they have purchased from us.
Anyone who wishes to receive our e-newsletter can provide explicit consent to opt-in. You can elect to be
removed from our e-newsletter by clicking “unsubscribe” in any of our emails, or by sending your request to
be removed to info@izysolutions.co.uk

Links to other websites

Our website or e-newsletter may contain links to other websites of interest. However, once you have used
these links to leave our website, you should note that we do not have any control over any other website.
Therefore, we cannot be responsible for the protection and privacy of any information that you provide while
visiting such sites, and such sites are not governed by this Privacy Notice. You should exercise caution and
read the Privacy Notice applicable to the website in question.

Social media

We have a social media profile on Facebook (https://www.facebook.com/izysolutions), Twitter
(https://twitter.com/izysolutionsUK), and LinkedIn (https://www.linkedin.com/company/izy-solutions). If you
send us a private message via social media the message will be stored, but it will not be shared with any other
organisations.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or
disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and
secure the information we collect both on and off-line.

Your rights

Under the General Data Protection Regulations, you have rights as an individual which you can exercise in
relation to the information we hold about you. For more information see https://ico.org.uk/for-the-public/is-myinformation-being-handled-correctly/.

Access to personal information

Individuals can find out if we hold any of their personal information by making a ‘Subject Access Request’
under the General Data Protection Regulation. If we do hold information about you we will: give you a
description of it; tell you why we are holding it; and let you have a copy of the information in an intelligible form.
To make a request for any personal information we may hold, you need to put the request in writing, and send
it to the email address above. If you agree, we will try to deal with your request informally, for example by
providing you with the specific information you need over the telephone.

Complaints or queries

We try to meet the highest standards when processing personal information. For this reason, we take any
complaints we receive very seriously. We encourage people to bring it to our attention if they think that our
processing of information is unfair, misleading, or inappropriate.
This Privacy Notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all
aspects of our data processing. However, we are happy to provide any additional information or explanation
needed. Any requests for this should be sent to the address below.

How to contact us

If you want to request information about our Data Protection Policy, or Privacy Notice, you can email us at info@izysolutions.co.uk

Resources & Further Information

Changes to this privacy notice

We keep our Privacy Notice under regular review. This Privacy Notice was last updated on 08/06/2018

v.2.0 June 2016 Edited & customised by Izy Solutions. Castledawson, Co. Londonderry. UK

Help-Desk